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TERMS & CONDITIONS

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Booking Terms

These Booking Terms apply to all bookings and reservations made on the website of Kia Ora Retreats (www.coachingretreat.eu) .These Booking Terms are governed by Spanish law and apply to all direct bookings except where we agree in writing other terms. By making a booking through the website (www.coachingretreat.eu) you are deemed to accept these Booking Terms.

Bookings

Bookings are made and a contract between You(the booker) and Us(Kia Ora retreats) comes into effect when we accept a reservation from you. We will accept a reservation when we have confirmed your reservation by email or by Phone.
Bookings must be paid by using an acceptable and valid credit card, bank transfer or by cash.

Rates
All published rates include VAT where applicable (and local taxes) at the current rate.
Rates are per person per retreat. If you have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and dates shown. Should you change the number of guests, dates or room nights, then the rates are subject to change.

Availability
Availability can only be checked by contacting us directly. Website calendar can not be up to date. 

Arrival and Departure
Check- in times are specified on your Booking Confirmation. Check-in times outside those specified must be confirmed with us prior to arrival. The Check-out time is also specified on your Booking Confirmation.

Cancellations

A cancellation of a confirmed booking has to be done via e mail or via phone directly to us.
Cancellation policy for bookings direct with us:
Retreats:
a) Cancellations more than 14 days before date of arrival (00.01 o’clock on day of arrival) NO charge of reservation cost will be made. Deposits will be refunded.

b) Cancellations within 14 days before date of arrival will be 100% charged

We advise you strongly to consider taking a Travel Cancellation Insurance.

Conditions of Stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety and to enhance the comfort and well being of our guests. Please note the house rules when staying at the Kia Ora Retreats
We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability
Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.

Damages and Breakages
You are responsible and liable for any breakages or damages which you or any member of Your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we reserve the right to make a charge to the guest’s credit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant.

Others
We can not accept children during the retreats.
The swimming pool is not supervised. 

Data & Privacy
Any data gathered during the course of your booking may be held on our own computer server. We execute appropriate protection of all personal information provided.
We are committed to protecting and respecting your privacy. Your personal data shall be handled by us, both manually and through data processing systems, with the purpose of:
trying to meet any personal requests you may have.
providing you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
carrying out our obligations and notifying you of any changes to your reservation.

Accessibility information
Retreat rooms are located on 1ste floor by single staircase. Cottage room is located on groundfloor.
Please note the Villa  Kia Ora has no elevator. Due to the rural character of the site, its exterior and the terrain around the Villa Kia Ora might not be considered very suitable for all Mobility Impaired guests.

Effective Date
These terms and conditions supersede all others and are effective from 1 jan 2018. The right is reserved to amend the contents without notice

Contact
For any questions or comments regarding these policy’s and requests to exercise the rights provided for in the protection of personal data law should be addressed to Kia Ora Retreats. La Manga 7, 29690 Casares. email: info@coachingretreat.eu

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PRIVACY STATEMENT:

We are committed to protecting and respecting your privacy. Your personal data shall be handled by us, both manually and through data processing systems, with the purpose of:
trying to meet any personal requests you may have.
providing you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
carrying out our obligations and notifying you of any changes to your reservation.
Where we store your personal data
Once we have received your information, we will use procedures to try to prevent unauthorised access. Kia Ora Retreats will not sell your personal data to any third parties.
Disclosure of your personal data
We shall not disclose your personal information to any third parties unless we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our booking conditions and cancellation policy and other agreements; or to protect the rights, property or safety of  Kia Ora Reterats and its staff, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes. You can exercise your right to prevent such processing by contacting us at info@coachingretreat.eu
Changes to our Privacy Policy
 Kia Ora Retreats reserves the right, in its sole discretion, to make changes to any part of our website and/or its contents, including without limitation our Terms and Conditions and Privacy Policy for any reason. Any material changes made to our Privacy Policy in the future will be posted on our site and, where appropriate, notified to you by e-mail.
Contact
For any questions or comments regarding this privacy policy and requests to exercise the rights provided for in the protection of personal data law should be addressed to Diseminado Celima La Manga 7, 29690 Casares, malalga, Spain. Email; info@coachingretreat.eu

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